Planning a Blog Post Template for Explaining What Happens After Enquiry

Most consultancies keep their onboarding process behind closed doors. At Design Logix, we believe that knowing what happens after you hit send makes the whole experience smoother. This walkthrough explains each stage between your first enquiry and the moment work begins, so you can arrive prepared.

Stage 1: Your Enquiry Lands in Our Inbox

When you submit a message through our contact form, it arrives in a shared inbox monitored by a real person, not an automated bot. Within one working day, a member of our team reads your note and logs the essentials: your name, your goal, and any deadline you mentioned.

You will receive a short confirmation email that repeats these details back to you. This is your chance to correct anything we misread. If your enquiry is urgent, say so in the subject line and we will prioritise it.

Stage 2: The Discovery Call

Before any proposal is written, we schedule a 30-minute discovery call. The call is a conversation, not a sales pitch. We ask about your audience, your competitors, and what success looks like six months from now.

To get the most from this stage, bring the following:

• A one-sentence description of your project
• Any brand assets or existing website links
• A rough budget range, even if it is wide
• Your preferred launch window

There is no obligation to proceed after the call. Many prospects simply use it to test whether we are the right fit.

Stage 3: Proposal and Scope Document

Within three working days of the call, we send a written proposal. It outlines deliverables, timelines, and a fixed price where possible. Nothing is hidden in footnotes.

Here is how a typical proposal is structured:

1. Summary of your stated goals
2. Recommended approach and phases
3. Cost breakdown per phase
4. Assumptions and exclusions
5. Next steps and acceptance deadline

You are welcome to challenge any line item. We would rather adjust the scope now than surprise you later.

Stage 4: Agreement and Kick-Off

Once you accept, we issue a simple contract and a deposit invoice. The deposit secures your slot in our production calendar. We then book a kick-off session, usually within five working days.

Clear expectations at the start save weeks of confusion at the end.

During kick-off, we agree on communication channels, meeting cadence, and who signs off on decisions. You will also receive access to a shared project folder.

Stage 5: Onboarding Checklist and First Deliverable

To keep momentum, we follow a fixed onboarding checklist. The table below shows what happens in the first two weeks.

By the end of week two, you will have seen real progress, not just paperwork. From there, the project moves into regular sprints with weekly updates. If you are ready to begin, send your enquiry today and we will guide you through every step.